Site Policies / Privacy / Returns

SAFE SHOPPING GUARANTEE

The GraingerMcKoy.com Safe Shopping Guarantee protects you while you shop at GraingerMcKoy.com, so that you never have to worry about credit card safety. Period.

We guarantee that every transaction you make at GraingerMcKoy.com will be safe?

This means you pay nothing if unauthorized charges are made to your card as a result of shopping at GraingerMcKoy.com. See guarantee details below.

Why is GraingerMcKoy.com safe?

Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Guarantee Details:

  1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, GraingerMcKoy.com will cover the entire liability for you, up to the full $50.
  2. GraingerMcKoy.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at GraingerMcKoy.com while using the secure server.
  3. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Learn more about how GraingerMcKoy.com protects your privacy.

PRIVACY STATEMENT

GraingerMcKoy.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting GraingerMcKoy.com, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does GraingerMcKoy.com gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at GraingerMcKoy.com. Here are the types of information we gather:

  1. Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. Scroll to the bottom of this page to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
  2. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses GraingerMcKoy.com. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at GraingerMcKoy.com if we cannot recognize you, we want you to be aware that these tools exist.
  3. E-mail Communications: If you do not want to receive e-mail from us, simply click on "unsubscribe" on the bottom of any email we send out.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of GraingerMcKoy.com's shopping features, and we recommend that you leave them turned on.

Does GraingerMcKoy.com Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We don't share customer information except as described below:

  1. Agents: We may employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  2. Protection of GraingerMcKoy.com and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of GraingerMcKoy.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

How Secure Is Information About Me?

  1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you type on our site.
  2. We reveal no information about your credit card number when confirming an order back to you. Of course, like any retailer, we transmit the entire credit card number to the appropriate credit card company during order processing.
  3. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Children

GraingerMcKoy.com does not sell products for purchase by children. If you are under 18, you may use GraingerMcKoy.com only with involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit GraingerMcKoy.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of South Carolina. If you have any concern about privacy at GraingerMcKoy.com, please contact us, and we will try to resolve it.

Information You Give Us

You provide most such information when you buy, participate in a questionnaire, or communicate with customer service. For example, you provide information when you communicate with us by phone, e-mail, or otherwise; or complete a questionnaire. As a result of those actions, you might supply us with such information as your name, address, and phone number; credit card information; people to whom purchases have been shipped, including address and phone number; and content of e-mails to us.

Automatic Information

Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed; and phone number used to call our 800 number.

RETURNS POLICY

Returning Items Bought From a Retailer

Items purchased from a retail store must be returned to that store according to that store's returns policy. If that is inconvenient or impossible, you have the option of returning items under warranty (see "Lifetime Warranty") directly to Grainger McKoy by following the steps below.

Grainger McKoy is proud to make our products available through a number of caring, knowledgeable retailers. Please contact us immediately if you feel the store you purchased the item from treated you unfairly.

Returning Items Bought Online

We make it easy to return items, even gifts. Within 30 days of receiving your order, you may return merchandise that is still in new condition. If the return is due to our error, either by processing your order or by a defect in workmanship, we'll refund the shipping and insurance charges.

To return a gift for credit towards another item we sell, follow the instructions below. Please include a note indicating which item you want as a replacement. If, as a result of the transaction, you still have a credit balance with us, you can apply it towards another purchase from us within 30 days. If you owe us money, please include a check with the amount you owe.

To return an item:

  1. Contact Us and inform us of the situation.
  2. Pack the item in a cardboard box (not a padded envelope).
  3. Send the item back to us via US Postal Service, insured for the item's full retail value, to this address:

    Grainger McKoy: Returns
    PO Box 2939
    Pawleys Island, SC 29585

LIFETIME WARRANTY

Grainger McKoy warrants that all of its products will be free from defects in workmanship for the lifetime of the product. Please return the item to us following the instructions above and we will repair or replace it. If we deem that your item is not repairable and longer manufactured, you will be able to select another item of equal or lesser value to be sent to you.