The GraingerMcKoy.com Safe Shopping Guarantee protects you while you shop at GraingerMcKoy.com, so that you never have to worry about credit card safety. Period.
This means you pay nothing if unauthorized charges are made to your card as a result of shopping at GraingerMcKoy.com. See guarantee details below.
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Learn more about how GraingerMcKoy.com protects your privacy.
The information we learn from customers helps us personalize and continually improve your shopping experience at GraingerMcKoy.com. Here are the types of information we gather:
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of GraingerMcKoy.com's shopping features, and we recommend that you leave them turned on.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We don't share customer information except as described below:
GraingerMcKoy.com does not sell products for purchase by children. If you are under 18, you may use GraingerMcKoy.com only with involvement of a parent or guardian.
If you choose to visit GraingerMcKoy.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of South Carolina. If you have any concern about privacy at GraingerMcKoy.com, please contact us, and we will try to resolve it.
You provide most such information when you buy, participate in a questionnaire, or communicate with customer service. For example, you provide information when you communicate with us by phone, e-mail, or otherwise; or complete a questionnaire. As a result of those actions, you might supply us with such information as your name, address, and phone number; credit card information; people to whom purchases have been shipped, including address and phone number; and content of e-mails to us.
Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed; and phone number used to call our 800 number.
Items purchased from a retail store must be returned to that store according to that store's returns policy. If that is inconvenient or impossible, you have the option of returning items under warranty (see "Lifetime Warranty") directly to Grainger McKoy by following the steps below.
Grainger McKoy is proud to make our products available through a number of caring, knowledgeable retailers. Please contact us immediately if you feel the store you purchased the item from treated you unfairly.
We make it easy to return items, even gifts. Within 30 days of receiving your order, you may return merchandise that is still in new condition. If the return is due to our error, either by processing your order or by a defect in workmanship, we'll refund the shipping and insurance charges.
To return a gift for credit towards another item we sell, follow the instructions below. Please include a note indicating which item you want as a replacement. If, as a result of the transaction, you still have a credit balance with us, you can apply it towards another purchase from us within 30 days. If you owe us money, please include a check with the amount you owe.
Grainger McKoy warrants that all of its products will be free from defects in workmanship for the lifetime of the product. Please return the item to us following the instructions above and we will repair or replace it. If we deem that your item is not repairable and longer manufactured, you will be able to select another item of equal or lesser value to be sent to you.