The GraingerMcKoy.com Safe Shopping Guarantee protects you while
you shop at GraingerMcKoy.com, so that you never have to worry
about credit card safety. Period.
We guarantee that every transaction you
make at GraingerMcKoy.com will be safe.
This means you pay nothing if unauthorized charges are made to
your card as a result of shopping at GraingerMcKoy.com. See guarantee
Why is GraingerMcKoy.com safe?
Our Secure Sockets Layer (SSL) software is the industry standard
and among the best software available today for secure online
commerce transactions. It encrypts all of your personal information,
including credit card number, name, and address, so that it cannot
be read as the information travels over the Internet.
1. Under the Fair Credit Billing Act, your bank
cannot hold you liable for more than $50 of fraudulent charges.
If your bank does hold you liable for any of this $50, GraingerMcKoy.com
will cover the entire liability for you, up to the full $50.
2. GraingerMcKoy.com will cover
this liability only if the unauthorized use of your credit card
resulted through no fault of your own from purchases made at GraingerMcKoy.com
while using the secure server.
3. In the event of unauthorized
use of your credit card, you must notify your credit card provider
in accordance with its reporting rules and procedures.
Learn more about how GraingerMcKoy.com protects your
GraingerMcKoy.com knows that you care how information about you
is used and shared, and we appreciate your trust that we will
do so carefully and sensibly. This notice describes our privacy
policy. By visiting GraingerMcKoy.com, you are accepting the practices
described in this Privacy Notice.
What Personal Information About Customers
Does GraingerMcKoy.com gather?
The information we learn from customers helps us personalize and
continually improve your shopping experience at GraingerMcKoy.com.
Here are the types of information we gather:
1. Information You Give Us: We receive and store
any information you enter on our Web site or give us in any other
way. Scroll to the bottom of this page to see examples of what
we collect. You can choose not to provide certain information,
but then you might not be able to take advantage of many of our
features. We use the information that you provide for such purposes
as responding to your requests, customizing future shopping for
you, improving our stores, and communicating with you.
2. Automatic Information: We
receive and store certain types of information whenever you interact
with us. For example, like many Web sites, we use "cookies," and
we obtain certain types of information when your Web browser accesses
GraingerMcKoy.com. A number of companies offer utilities designed
to help you visit Web sites anonymously. Although we will not
be able to provide you with a personalized experience at GraingerMcKoy.com
if we cannot recognize you, we want you to be aware that these
3. E-mail Communications: If
you do not want to receive e-mail from us, simply click on "unsubscribe"
on the bottom of any email we send out.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your
computer's hard drive through your Web browser to enable our systems
to recognize your browser and to provide features such as storage
of items in your Shopping Cart between visits. The "help" portion
of the toolbar on most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify
you when you receive a new cookie, or how to disable cookies altogether.
However, cookies allow you to take full advantage of some of GraingerMcKoy.com's
shopping features, and we recommend that you leave them turned
Does GraingerMcKoy.com Share the Information
Information about our customers is an important part of our business,
and we are not in the business of selling it to others. We don't
share customer information except as described below:
1. Agents: We may employ other companies and
individuals to perform functions on our behalf. Examples include
delivering packages, sending postal mail and e-mail, removing
repetitive information from customer lists, and processing credit
card payments. They have access to personal information needed
to perform their functions, but may not use it for other purposes.
Protection of GraingerMcKoy.com and Others: We release account
and other personal information when we believe release is appropriate
to comply with law; enforce or apply our Conditions of Use and
other agreements; or protect the rights, property, or safety of
GraingerMcKoy.com, our users, or others. This includes exchanging
information with other companies and organizations for fraud protection
and credit risk reduction.
How Secure Is Information About Me?
1. We work to protect the security of your information
during transmission by using Secure Sockets Layer (SSL) software,
which encrypts information you type on our site.
2. We reveal no information about
your credit card number when confirming an order back to you.
Of course, like any retailer, we transmit the entire credit card
number to the appropriate credit card company during order processing.
3. It is important for you to
protect against unauthorized access to your password and to your
computer. Be sure to sign off when finished using a shared computer.
GraingerMcKoy.com does not sell products for purchase
by children. If you are under 18, you may use GraingerMcKoy.com
only with involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit GraingerMcKoy.com, your visit and any dispute
over privacy is subject to this Notice and our Conditions of Use,
including limitations on damages, arbitration of disputes, and
application of the law of the state of South Carolina. If you
have any concern about privacy at GraingerMcKoy.com, please contact
us, and we will try to resolve it.
Information You Give Us
You provide most such information when you buy, participate in
a questionnaire, or communicate with customer service. For example,
you provide information when you communicate with us by phone,
e-mail, or otherwise; or complete a questionnaire. As a result
of those actions, you might supply us with such information as
your name, address, and phone number; credit card information;
people to whom purchases have been shipped, including address
and phone number; and content of e-mails to us.
Examples of the information we collect and analyze include the
Internet Protocol (IP) address used to connect your computer to
the Internet; computer and connection information such as browser
type and version, operating system, and platform; the full Uniform
Resource Locators (URL) clickstream to, through, and from our
Web site, including date and time; cookie number; products you
viewed; and phone number used to call our 800 number.
Returning Items Bought From a Retailer
Items purchased from a retail store must be returned to that store
according to that store's returns policy. If that is inconvenient
or impossible, you have the option of returning items under warranty
(see "Lifetime Warranty") directly to Grainger McKoy by following
the steps below.
Grainger McKoy is proud to make our products available
through a number of caring, knowledgeable retailers. Please contact
us immediately if you feel the store you purchased the item
from treated you unfairly.
Returning Items Bought Online
We make it easy to return items, even gifts. Within 30 days of
receiving your order, you may return merchandise that is still
in new condition. If the return is due to our error, either by
processing your order or by a defect in workmanship, we'll refund
the shipping and insurance charges.
To return a gift for credit towards another
item we sell, follow the instructions below.
Please include a note indicating which item you want as a replacement.
If, as a result of the transaction, you still have a credit balance
with us, you can apply it towards another purchase from us within
30 days. If you owe us money, please include a check with the
amount you owe.
To return an item:
1. Contact Us
and inform us of the situation.
2. Pack the item in a cardboard
box (not a padded envelope).
3. Send the item back to
us via US Postal Service, insured for the item's full retail value,
to this address:
Grainger McKoy: Returns
PO Box 2939
Pawleys Island, SC 29585